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Bicycle battery Ansmann

Frequently asked questions
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Guideline: ±400 Wh for town and commuting, 500 Wh or more for long rides and hills.

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Frequently asked questions

Which Ansmann battery fits my e-bike?

Ansmann batteries are found on e-bikes from Hollandia, Union, Van Speijk, Rivel, Aldi, Kalkhoff and Vogue, among others. They sit in different places: on or inside the frame, on the rear carrier or in the bottle holder. Look at the label on your current battery for the part number, for example 3200-0050, and search for it in the search bar or the battery finder.

Not sure? Send a photo of your battery and of the label via WhatsApp.

Smart or Non-Smart: which Ansmann battery do I have?

Look at the connector that attaches the battery to the bike. A Smart battery also has metal contacts in the middle four openings, a Non-Smart battery doesn't. A Smart battery usually also has a sticker saying "SMART BMS".

Choose the same version as your current battery.

Original Ansmann battery or compatible?

We sell both: original Ansmann batteries and compatible batteries for Ansmann systems, in 36 V. A compatible battery is made for one particular model. The product page says what it's suitable for and where it sits.

How soon will I receive my order?

Is the item in stock, and do you order and pay before 14:00 on a working day? Then it leaves the same day. Orders that come in later or at the weekend are shipped on the next working day. You always see the shipping costs at checkout; see our Shipping and returns page for the rates.

What if an item is out of stock?

You can't order an out-of-stock item straight away. On the product page, enter your email address and click "Keep me informed", adding a question if you like. We'll then let you know whether and when we can deliver it, and at what price.

What if the item doesn't fit after all?

You can return it within 30 days, even if you've already tried it. Returns from the Netherlands and Belgium are free; from other countries you pay the return shipping, unless we made a mistake. The item must be undamaged and come back in its original box. Email your order number to info@azparts.nl and within 1 working day you'll receive a return label (Netherlands and Belgium) or the instructions for your return. Our technicians check the item on arrival; after that we refund you.

How do I make my battery last longer?

Charge your battery at room temperature, between 10 and 25 °C, and never below 0 or above 45 °C. If you don't ride much, charge it at least once a month: a battery that runs completely flat can be damaged beyond repair. So never store it empty either, for example over the winter, and keep it out of strong sun and freezing cold.

What do I do with my old battery?

Never put it in household waste: that's not allowed, and a damaged lithium-ion battery can cause a fire. Hand it in at your local recycling centre or at a bike shop that takes part in a battery collection scheme (in the Netherlands: Stibat).